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Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.

Overview

How do I activate my account?

Please sign in with your Amazon Seller Central login credentials to begin the account activation process.

How do I change my profile information?

To change your profile information:

  1. Click on Settings on the menu.
  2. Click on Profile.
  3. Make the desired changes to your information.
  4. Click on Save.
If you are unable to update your information, please contact your company directly.
How do I get started?

The Hyperwallet Pay Portal has been designed to provide you with fast, convenient, and reliable access to your earnings. Now you can do payday your way thanks to a multitude of self-serve tools, easy on-the-go access, and automated payment transfer methods. 

You can get set up to receive your Amazon payment in three easy steps: 

  1. Add Transfer Method: This is the bank account to which we will send your payments. 
  2. Register Deposit Account: Once you add your bank account, you will be provided with a Hyperwallet Deposit Account. Return to Amazon Seller Central and register this account as your Deposit Method. 
  3. Receive Payments: All payments from Amazon will be automatically transferred to your bank account through the Hyperwallet Deposit Account. 

For step-by-step instructions, download our Getting Started Guide.

Account Management

How can I confirm that my banking information is correct?

The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.

 

How do I update my bank account information?
  1. Select Transfer from your menu   
  2. Under Actions, select Update for the selected bank account
  3. Update the information
  4. Click Confirm
What should I know about Hungary - HUF bank transfers?
Please be advised that per regulations in Hungary, bank transfers in HUF (Hungarian Forint) are subject to a financial transaction tax of 0.3% of each transfer amount, up to a maximum of 6,000 HUF.

Customer Support

How do I contact Customer Support?

For complete and up-to-date contact information, please log into your account to chat with us or send us an email.

I forgot my Amazon Seller Central password. What should I do?

Please be informed that you are using your Amazon Seller Central credentials to login. If you have forgotten your password, please reset your password in the Amazon Seller Central Portal.

Live customer service representatives are available for support:

English: 24 hours a day, 7 days a week
Spanish: Monday - Friday 06:00 - 22:00*, Saturday & Sunday 08:00 - 17:00*
French and Mandarin Chinese: Monday - Friday  08:00 - 17:00*

* Please note all the hours mentioned above are in Pacific Time.

  • Japan: + 81-120-963-397
  • Korea: + 82-70-478-44327
  • Thailand: + 66-60-005-4237
  • China: + 86-400-120-8743
  • Worldwide (Local): + 1-604-630-5917
  • North America (Toll Free): + 1-877-495-0871

Email Support

Please make sure you are logged in to Hyperwallet Pay Portal so we can verify your identity and ensure a fast response to your inquiry. You can reach us by email at support@sellers.hyperwallet.com or by using the form below. Include your Seller Email and email address used when registering with Hyperwallet in all correspondence.

If your inquiry is in regards to a specific transaction, please provide a detailed description of the transaction you were attempting.