This browser is not supported. To ensure the best possible user experience, please use one of the following browsers:
Chrome | Firefox | Internet Explorer | Safari | Opera

Support Center

Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.


How do I activate my account?

Please sign in with your Amazon Seller Central login credentials to begin the account activation process.

How do I change my profile information?
  1. Log in to your Pay Portal.
  2. Click Settings > Profile
  3. Make the changes.
  4. Click Save

If you are unable to update your information, please contact Hyperwallet directly.

How do I get started?

The Hyperwallet Pay Portal has been designed to provide you with fast, convenient, and reliable access to your earnings. Now you can do payday your way thanks to a multitude of self-serve tools, easy on-the-go access, and automated payment transfer methods. 

You can get set up to receive your Amazon payment in three easy steps: 

  1. Add Transfer Method: This is the bank account to which we will send your payments. 
  2. Register Deposit Account: Once you add your bank account, you will be provided with a Hyperwallet Deposit Account. Return to Amazon Seller Central and register this account as your Deposit Method. 
  3. Receive Payments: All payments from Amazon will be automatically transferred to your bank account through the Hyperwallet Deposit Account. 

For step-by-step instructions, download our Getting Started Guide.

Account Management

How can I confirm that my banking information is correct?

The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.


How do I update my bank account information?
  1. Select Transfer from your menu   
  2. Under Actions, select Update for the selected bank account
  3. Update the information
  4. Click Confirm
What should I know about Hungary - HUF bank transfers?
Please be advised that per regulations in Hungary, bank transfers in HUF (Hungarian Forint) are subject to a financial transaction tax of 0.3% of each transfer amount, up to a maximum of 6,000 HUF.

Customer Support

How do I contact Customer Support?
Please refer to the Support tab at the top of the page for support hours and contact information.
I forgot my Amazon Seller Central password. What should I do?

Please be informed that you are using your Amazon Seller Central credentials to login. If you have forgotten your password, please reset your password in the Amazon Seller Central Portal.

Contact us:

Email Support

Please make sure you are logged in to Hyperwallet Pay Portal so we can verify your identity and ensure a fast response to your inquiry. Include your Seller Email and email address used when registering with Hyperwallet in all correspondence.

If your inquiry is in regards to a specific transaction, please provide a detailed description of the transaction you were attempting.


Live customer service representatives are available for support:

English: Monday - Friday: 06:00 AM - 8:00 PM Pacific Time (PT), Saturday and Sunday: 6:00 AM - 6:00 PM PT 
Spanish: Monday - Friday: 06:00 AM - 8:00 PM Pacific Time (PT), Saturday and Sunday: 8:00 AM - 5:00 PM PT 
French and Mandarin Chinese: Monday - Friday:  08:00 AM - 5:00 PM PT
  • Japan: + 81-120-963-397
  • China: + 86-400-120-8743
  • Worldwide (Local): + 1-604-630-5917
  • North America (Toll Free): + 1-877-495-0871


Chat support may be available if offered by your company. Please be sure you’re logged in to take advantage of our live chat feature. If you’re logged in already, look for the chat icon in the bottom-right corner of the page.